Litify is built on the best-in-class Salesforce Platform and we’re seeking to welcome a new Support Engineer (Tier 1) to be an integral part of our expanding Customer Success team.
Litify’s Support Engineering team strives to be the best technical support team that our clients will encounter; hence, we are seeking candidates who have a passion for customer service, technical support, troubleshooting, and technology. Your role will be to fully understand Litify’s suite of products and native Salesforce functionality and to assist customers with technical issues and questions through deep troubleshooting. This work will primarily occur within Salesforce Service Cloud, but also includes Zoom calls and recorded videos. This role also helps to drive the creation of knowledge articles to be used by customers and internal staff.
In this role, you will:
- Work directly with customers to complex Salesforce/Litify issues and answer technical questions
- Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs
- Reproduce issues in Salesforce sandboxes and demo orgs
- Identify potential product bugs and provide al...
Litify
Litify is a legal operating system that helps law firms, corporate legal departments and government agencies run smarter.
Other jobs at Litify
Notifications about similar jobs
Get notifications to your inbox about new jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs