Sales Support Specialist

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as Sales Specialist in Mexico, City?

Our Sales Specialist purpose is to supports maintenance and modernization sales persons by creating and qualifying leads for them.

Responsibilities include, but are not limited to:

Telesales to create opportunities proactively

* Phone sales to core 2 and core 3 customers including maintenance contract conversions,

renegotiations and new digital services. Can sell VB repairs through campaigns

* Proactive creation and development of customer relationships

* Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team

(e.g. cross-selling)

* Responsible for making courtesy calls

* Takes care of inbound and outbound telesales

* Ensures successful conversions with existing and new maintenance customers

* Driving execution of her/his individual sales plan

* General responsibilities for all core 2 and 3 customers

* Responsible for gathering relevant information about market and competitors while interacting

with customers

Renegotiation and cancellation prevention

* Renegotiates expiring contracts proactively, if any

* Responds and resolves cancellation risks

* Defends price escalation and resolve issues

* Monitor and resolve suspended contracts if any

Complaint and query handling

* Solves complaints with the rest of KONE team

* Handles queries

* Supports the finance function in money collection

Support salespeople

* Qualifies leads and plans and schedules visits for farmer

Data quality and communications to ensure customer experience

* Coordinates technical problems with supervisor and technicians

* Coordinates with supervisor and technicians in case of technical problems or new opportunities

* Monitors the leads and new opportunities in CRM and assigns them to right person

* Follows customers not visited; calls and identifies level of satisfaction and opportunity

* Documents the customer and contact information, maintains customer data

Responsibilities in modernization sales:

* Identifies, develops and follows up existing opportunities of modernizations while calling

customer for maintenance topics

* Can sell VB Repairs in campaigns

* Follows up the modernization opportunities forecasted for the month and pushes for

appointment for salesperson

* Identifies inspection and KONE Care for Life (C4L) opportunities and push for negotiation

* Coordinates with supervisor/technicians when site survey is required before new offer for

modernization * Ensures customer satisfaction Potential additional responsibilities: * Supports hunter in the following areas (exact work split between hunter and sales specialist may vary country by country) * Books appointments, generating leads in LIO and using KONE Tools * Calls customers based on the target list and fixing appointments (considering various factors e.g. location, other appointments) * Informs hunter about the appointments * Updates CRM according to the communication of the hunter on outcomes of the meetings * Creates opportunities and offers with the basic information wherever required).

HIRING REQUIREMENTS:

• Mechatronics Engineering, Electromechanical Engineering or similar.
• At least 5 years of experience in similar role.
• Really good experience in commercial management.
• Excellent customer service
• Good level of English
• Excellent communication skills.

What can KONE offer you?

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:

• We value your authentic self

• Diversity, equity and inclusion is embedded in our strategy and values

• Collaborative, creative and supportive work environment

• Passionate about safety, quality and innovation

• We care about the communities where we live and work

Just some of our many benefits include:

• Competitive salary

• Opportunities to learn and grow

• Comprehensive health and wellness plans for the entire family

• More benefits than required by law

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on _www.kone.com/careers