Associate Business Director - Delivery

As Associate Business Director - Delivery at our agency, you will lead and oversee the successful delivery of IT and digital projects, ensuring they meet client expectations and business goals. Your role will encompass managing cross-functional teams, aligning project outcomes with strategic objectives, and fostering continuous improvement in delivery practices.

Main tasks:

Technical & Product

• Stay updated on emerging technologies, platforms, and industry trends relevant to IT and digital projects.
• Assess and integrate new tools and methodologies to enhance project delivery.
• Collaborate with technical teams to understand project requirements and potential challenges.
• Ensure proper resource allocation based on technical expertise and project needs.
• Facilitate knowledge sharing and skill development within the team.
• Evaluate and implement project management software and tools to improve efficiency.
• Provide strategic guidance and input while leading projects and providing support to both internal and client teams.

Business Acumen & Operational Efficiency

• Develop and maintain strong relationships with clients and key stakeholders.
• Align project goals with overall business objectives and client expectations.
• Optimize project workflows to reduce waste and improve efficiency.
• Implement agile methodologies to enhance productivity and quality.
• Conduct regular project performance reviews and identify areas for improvement.
• Manage project budgets and resources effectively to maximize ROI.
• Develop and track KPIs and OKRs to measure project and team performance.

Innovative & Analytical Mindset

• Foster a culture of innovation within project teams.
• Encourage creative problem-solving and out-of-the-box thinking.
• Analyse project data to identify trends, patterns, and areas for improvement.
• Utilize data-driven decision-making to optimize project outcomes.
• Implement predictive analytics etc., to anticipate and mitigate potential project risks.
• Develop innovative solutions to resolve complex project challenges.
• Continuously evaluate and refine project management processes.

People & Leadership

• Takes initiative to challenge an established point of view with respect and openness.
• Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
• Able to handle complex issues and make decisions even when missing information.
• Capable of proactively developing meaningful relationships with key decision makers.
• Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
• Able to build succession plans and grow and mentor future talent.
• Able to provide constructive feedback to others in a timely manner.
• Demonstrates a collaborative and positive spirit and showcases inclusivity towards all people.
• Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
• Able to motivate their team to pursue goals and deliver beyond their beliefs.
• Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
• Empowers individuals to solve problems with full support when needed.
• Capable of coaching and supporting others by aligning career expectations providing actionable, open and constructive feedback.
• Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
• Proactively and continuously work towards improving effective team working and collaboration.
• Able to handle complex messages and is able to convey issues to facilitate others' understanding.
• Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
• Capable of creating opportunities for others to grow and demonstrate their learning agility.
• Drives a culture of trust with peers, clients and other stakeholders.

Self

• Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
• Displays openness to the ideas of others and leverages them when beneficial for the business.
• Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.
• Able to set high impact objectives and goes above and beyond to exceed performance.
• Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
• Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
• Approaches situations and individuals with honesty, integrity, transparency and humbleness.
• Showcases resilience and maintains drive and a positive outlook when faced with challenges.
• Actively listens and is receptive to others' feedback on performance.
• Able to take justified risks when appropriate and take accountability and responsibility when things don’t go as planned.
• An early identifier of change, able to proactively develop and share plans to seize opportunities.
• Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
• Able to listen to other people in a way that they feel understood, and is respectful of others.
• Able to make timely decision that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
• Able to build initiatives despite doubts or resistance from others to deliver strategic impact.

Requirements

• Bachelor's (BSc) degree in Computer Science, Information Technology, Business Administration, or a related field; Master's degree preferred
• 10-12+ years of experience in IT project delivery, with at least 4 years in a senior technical or delivery role, experience as a BA, SA or PO considered a plus
• Deep understanding of software development methodologies, system architecture, integration patterns, and cloud technologies
• Proven track record of successfully delivering complex, large-scale IT projects with multiple system integrations and dependencies, experience in digital transformation projects considered a plus
• Strong technical acumen, with the ability to understand and communicate technical concepts to both technical and non-technical stakeholders
• Excellent problem-solving, decision-making, and risk management skills, with the ability to navigate competing priorities and technical trade-offs
• Collaborative leadership style, with the ability to mentor and guide technical teams towards delivering high-quality, innovative solutions
• Client-centric mindset, with a focus on building strong relationships, understanding client needs, and delivering value through technology solutions
• Strong technical background in IT and digital technologies
• Professional certifications such as SAFe, PMP, PRINCE2, or Agile/Scrum Master
• Proven track record of successfully delivering complex IT and digital projects
• Experience with project management tools and methodologies
• Excellent communication, leadership, and interpersonal skills
• Strong analytical, strategic and problem-solving abilities