Solution Architect

The Solution Architect has the following duties:

1. Integration of NICE software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.
2. Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.
3. Ensure that all components of the technical architecture are properly integrated and implemented.
4. Communicate and reconcile any design flaws found during the delivery of NICE Solutions.
5. Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment.
6. Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology.
7. Conduct systems testing for performance and reliability.
8. Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.
9. Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
10. Effectively man...