The Solution Architect has the following duties:
- Integration of NICE software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.
- Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.
- Ensure that all components of the technical architecture are properly integrated and implemented.
- Communicate and reconcile any design flaws found during the delivery of NICE Solutions.
- Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment.
- Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology.
- Conduct systems testing for performance and reliability.
- Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.
- Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
- Effectively man...
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Sutherland
A company providing customer service and support to clients in various industries.
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