Payments & Fraud Specialist

What is Exoticca?

Exoticca is a company that started in 2013 by professionals specialized in the creation and online distribution of trips. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, though the best holiday packages, at unbelievable prices. We are a highly ambitious and well-funded start-up, backed by top national and international investors that have also participated in the growth of other success stories, such as Glovo, SinDelantal.com, or Idealista, among others.

At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team in rapid international growth, seeking for new partners to help us create the best and most forward-thinking travel company of our generation.

What is our proposal?

We are seeking a highly skilled and detail-oriented Payments & Fraud Specialist to join our Payments team. The ideal candidate will be responsible for managing anti-fraud measures and representing chargebacks, ensuring all disputes are handled efficiently and accurately. This role is crucial in safeguarding the company's revenue and enhancing the customer experience. The Payments & Fraud Specialist will work closely with a dedicated team in charge of the daily operations.

What will you do?

• Chargeback Management: Oversee all aspects of the chargeback process, including receiving, investigating, and resolving chargeback disputes in a timely manner.
• Anti-Fraud Measures: Implement and monitor anti-fraud strategies to prevent chargebacks related to fraudulent activities.
• Chargeback Representment: Represent chargeback disputes, providing thorough documentation and communication with banks and customers. Define template in an iterative manner to foster increases in win rate.
• Data Analysis and Reporting: Maintain detailed records of chargeback cases and generate reports for the Head of Payments and other stakeholders, highlighting trends, root causes, and potential areas for improvement.
• Payments: Understand and collaborate in payments projects, with experience with Payment Service Providers.
• Payouts: Experience with Virtual Credit Cards (VCC) and issuing is a plus.
• Collaboration: Work closely with the dedicated chargeback team to ensure cohesive and efficient handling of all chargeback and fraud-related issues.
• Compliance: Ensure all chargeback activities comply with industry regulations, company policies, and card network rules. Experience with PCI Compliance is a plus.

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Minimum of 3 years experience in chargeback management, anti-fraud measures, or a similar role within the payments industry, with experience in both the US and European markets.
• Strong analytical and problem-solving abilities.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office, especially Excel, and familiarity with payment processing systems.
• Detail-oriented with the ability to manage multiple tasks and deadlines.
• Thorough understanding of chargeback processes, credit card industry regulations, and fraud prevention techniques.
• High level of integrity and accountability.
• Ability to work independently and as part of a team.
• Proactive and self-motivated with a customer-centric mindset.

Benefits

• Competitive compensation package in line with job responsibilities and experience.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
• Hybrid work model: Offices in Barcelona city.
• Permanent contract from the start.
• Travel packages at reduced prices!
• Unlimited coffee, team lunches, English lesson, bi-anual company parties.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

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