Product Specialist

IFS Service Management is the market-leading service management solution, a leader in the Gartner Magic Quadrant for the 6th consecutive time. Our solution empowers our customers to deliver service excellence and optimize workforce efficiency allowing them to embrace Service as a strong and profitable revenue stream.

In the Service Management team at IFS R&D, we believe that enabling our customers to deliver on their moment of service will unearth new ways to create value and evolve businesses. The agility and the dynamic design processes created by our teams really drive our product beyond our competitors. From web apps to mobile apps, our applications meet the needs of a diverse set of users. Consumers accessing the portals we provide, contact center agents needing information at their fingertips, planners managing complex scheduling problems, field technicians working on a small-factor mobile device, and back-office contract managers and billing personnel entering and managing large volumes of data. Our Product Specialists ensure the customers to have a smooth business operation by delivering the right functionality.

We are on the lookout for a dynamic, open-minded, and individual to join us as a Product Specialist to be a part of our global team.

You as a Product Specailist at IFS Service Management would be responsible for:

• Continuously improving IFS products by delivering the best possible experience for our users
• Analyzing business requirement and designing new functionality and improving the product.
• Creating documentation, presentation, and training material
• Engaging with requirement owners and other stakeholders from across the business and our customers
• Verifying and validating software functionality in all phases of software development
• Sharing knowledge, guiding, and training colleagues
• Contributing to improvements in IFS products, services, and processes

Requirements

• Degree in Engineering covering Information Technology, Engineering, Production & Maintenance or equivalent streams.
• The ability to efficiently engage with requirement owners and other stakeholders while contributing to activities related to product/solution management.
• Excellent Communication and Presentation skills along with the ability of applying expertise & technology to achieve work objectives.
• Experience in technical design and programming skills will be an added advantage.