IS Business Analyst-Principal

The Department of Public Health’s Information Technology Department is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.

Our mission-driven and dynamic team is seeking a results-driven, positive, and accountable professional to join the Cloud Collaboration Solutions (CCS) Team as a Principal IS Business Analyst. The team is responsible for managing the department’s collaboration tools such as Microsoft SharePoint, Microsoft Teams, Microsoft Power Platform applications, managing web services, managing enterprise cloud tools such as Box.com, and for managing healthcare data management systems. Under general direction, the Principal IS Business Analyst reports to the Director of the Cloud Collaborations Solutions team.

Essential Duties:

• Manage or contribute to Special Projects for the Cloud Collaboration Solutions Team.
• Develop project plans configurations and process flows. Create and maintain system documentation and customer training materials. Present these materials to a variety of DPH stakeholders.
• Utilize Microsoft SharePoint Online and the Microsoft Power Platform (Power BI, Power Apps, Power Automate) to help solve complex problems. Build and implement solutions that utilize these technologies to capture data, analyze data, and automate business processes, and notifications.
• Provide administrative oversight of the On-premises Data Gateway. Develop documentation and user guidance on access to (and proper usage of) the On-premises Data Gateway with focus on connection management, efficiency, and security.
• Provide administrative oversight of Power BI workspace provisioning and usage. This includes a thorough understanding of workspace types, permissions, user account permissions, licensing, and usage of the On-prem Data Gateway (if required).
• Oversee SharePoint Online site provisioning, content migration, and site enhancements.
• Manage the Box environment and provide customer consultation and project development as appropriate.
• Oversee and provide production assistance and project consultation to members of the CCS Team. May supervise Business Analysts and Programmer Analysts within the assigned work unit or jointly with other units.
• Create, track, update, and resolve ServiceNow tickets as needed.
• Work closely with other OCIO staff in SharePoint Online site design, content management and administration duties as required.
• Provide excellent customer service to our staff and maintain positive collaboration with team peers and everyone within DPH.

The 1054 IS Business Analyst-Principal also performs other related duties as required.

Requirements

Minimum Qualifications - Required

**EDUCATION:**An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

AND

**EXPERIENCE:**Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

AND

**EXPERIENCE:**Five (5) years of experience working in Healthcare Information Technology

AND

**EXPERIENCE:**Five (5) years of experience in MS SharePoint Design and development

AND

**EXPERIENCE:**Three (3) years of experience in information system business process design

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Admin-level experience with Microsoft SharePoint Online and SharePoint On-prem at the farm or site collection level.
• Experience developing front-end applications with Microsoft Power Apps.
• Experience developing workflow process with Microsoft Power Automate.
• Experience with Data Analytics and tools such as Microsoft Power BI. Experience with workspace provisioning, troubleshooting, and On-prem Data Gateway creation and administration.
• Experience with On-prem or cloud SQL server databases.
• Experience with M365 applications such as Teams, Planner, Lists, Visio, and Project.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Additional Information

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Assessment Component
Candidates that meet the minimum qualifications will be invited to participate in Supplemental Questionnaire exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to:

Supplemental Questionnaire Examination (Weight: 100%): Candidates must achieve a passing score on the Supplemental Questionnaire exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of 10 Scores.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit [https://careers.sf.gov/knowledge/process/>

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.