Sales and Onboarding Executive

About Moove

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role

The Sales & Onboarding Executive role at Moove is a pivotal position responsible for
driving the company's growth by acquiring and onboarding new customers. This role
combines the skills of a dynamic salesperson and a meticulous onboarding specialist. The
Sales & Onboarding Executive will engage with potential customers, understand their
needs, and present Moove's innovative solutions. Additionally, they'll lead the onboarding
process, ensuring a smooth transition for customers as they adopt the platform. This role
demands strong communication, relationship-building, and project management skills to
effectively bring new clients into the Moove ecosystem while maintaining high
satisfaction levels.

What you’ll be doing

● Deliver 100% satisfaction, in-person support to our drivers.
● Walk drivers through onboarding and all of the tools to be successful
● Help brand the Moove name and get drivers excited
● Stay on top of Moove policies and procedures
● Register new drivers, and review accurate drivers’ information while ensuring
compliance with Moove standards.
● Welcome and greet customers delightfully.
● Accurately describe Moove’s product features and benefits to drivers.
● Ensure all onboarded drivers are transferred to the Moove Fleet account.
● Resolve driver related issues.
● Work with the City Fleet Manager in building harmonious relations between
drivers.
● Build driver funnel dashboard for new driver acquisition across various channels
● Manage driver referral and incentive schemes.
● Manage driver agency relationships to ensure they met company KPIs.