Customer Success Executive

About Moove

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role

Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders

What You’ll be Doing

• Driver Behaviour Monitoring (Safety Alerts, Geofence, Excess Mileage, Incidents)
• Enforcement (Immobilisation: Drivers Default and Non-compliance)
• Track Vehicles Daily Status
• Track vehicle maintenance and inspection needs
• Reduction of claims and accidents
• Managing relationships with key stakeholders.
• Ensuring compliance is achieved with our telematics units

What You will need for this position

• Problem-solving techniques(5WHY and TQM) are a must
• A good first degree in a relevant field
• A minimum of 3 years’ experience
• Degree in any discipline.
• 4 years experience in customer care/support roles for Fleet management and safety for risk.
• Experience in the asset-financing & logistics industries is an added advantage.
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for detail.

Key Metrics

• contact to drivers in case of critical alerts

• weekly accident rate

• weekly apprehension rate.

• Loss of asset

• weekly issues resolution rate

• drivers compliance and enforcement

Who You'll Be Working with:

Directly reporting to our Customer Success Supervisor, and closely working with our Operations Team.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.