Transport Partner Success Executive

AnyVan makes moving anything anywhere, easier, more affordable and greener for everyone. With Over 8 million customers across the UK and Europe since our launch over a decade ago, we’re proud to be known as the largest, fastest growing tech company in the logistics industry.

Like many popular marketplaces, we’re asset light – i.e., we don’t own any vehicles or employ any drivers. We work with our transport partners and use technology to disrupt the entire delivery and moving process to optimise the most efficient journeys.

Sustainability is a core part of AnyVan’s mission. We’re proud to say we’ve achieved carbon-neutral status on all our transport moves, and we won’t stop here!

So if you want to move your career forward we'd love to hear from you!

As a Transport Partner Success Executive (TPSE) at AnyVan, you will be at the forefront of building and maintaining relationships with our transport partners (TPs). Your role is essential in ensuring that our TPs are satisfied, well-trained, and supported, which in turn ensures a seamless experience for our customers. You will be the face of AnyVan for our TPs, helping them succeed and grow within our platform.

What you'll be doing:

• Drive retention and growth among our TPs through regular, meaningful conversations that build and nurture relationships and identifies and resolves issues
• Ensure TPs have the necessary tools and information to deliver exceptional service to our customers and encourage best practices, such as using the app and taking photos, to enhance service quality
• Work to agreed targets focusing on both retention and performance metrics (e.g., increase in scores, high levels of customer service)
• Build and nurture a network of key stakeholders across AnyVan and collaborate with departments like Allocations, Recruitment & Onboarding, and TP Support, to resolve complex issues and improve the TP experience
• Provide ongoing training to TPs, ensuring they are up-to-date with compliance requirements like GDPR
• Support and manage underperforming TPs by proactively contacting them to explore feedback ratings/trends, explaining the impact of ratings, and assisting them in improving their scores, which may include the delivery of specific training modules (e.g., House Move or Journey training) based on TP performance performance
• Score and evaluate TP training outcomes to ensure they meet AnyVan’s standards and set goals and timeframes for TPs to implement solutions and improvements and then monitor success through TP performance on an ongoing basis
• Review and update training materials to reflect business changes
• Generate reports and analyse data to produce insights for impactful decision-making to support TP retention and engagement goals

Skills and Experience you'll need to be successful in the role:

• The ability to develop, multiple high quality, trust-based working relationships that demonstrates we understand TP's needs and are able to support and guide them through processes to meet those needs and achieve strong results for AnyVan
• Strong problem solving skills with an analytical approach that uses data to support and inform solutions
• Proactive and action orientated, you demonstrate high degrees of curiosity, accountability and ownership to consistently deliver
• Proven track record working to and consistently delivering against targets
• Thrive in a fast paced environment in which you need to prioritise and reprioritise to managing multiple relationships and tasks
• Excellent verbal and written communication skills to effectively interact with TPs and internal stakeholders
• Experience in delivering and managing training programs
• Comfortable using digital tools and platforms for training and communication
• Advanced Excel/Google sheets skills with the ability to produce accurate and effective insights and reporting to help drive decisions

DE&I

In our pursuit of fostering an inclusive and diverse workplace, we invite individuals from all backgrounds to join us in our mission. Together, let's create a culture where every voice is heard, every perspective is valued, and every person is empowered to thrive.

Please note if we are able to support visa sponsorship it will be highlighted in the requirements section of the job advert.

Working Patterns

We are extremely proud of our culture and believe in the many benefits that being in the office provides - all our roles require regular time in our office in the central business district in Cape Town.

We do not offer fully remote roles but we support hybrid working wherever possible (3 days in office, 2 days from home). However, to meet the needs of our customers and business operations many of our Operational and Commercial roles are fully office based.

Our Values Are Own, Drive, Deliver:

Own - Have fun, get it done

Work hard, play harder

Satisfaction in results

Do the right thing

Drive - Progress Over Perfection

Innovate and disrupt

Curious and adaptable

Work quick, learn quicker

Deliver - One Team Thinking Big

Collaborate and communicate

Celebrate wins

Embrace challenges