Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
The Customer Success Manager in the Customer Experience organisation will be responsible for the overall customer health, experience, and relationship for a portfolio of customers.
The Customer Success Manager will be working closely with a range of stakeholders and departments to deliver a world-class experience for every customer at every touchpoint.
Key Responsibilities:
- Accountable for the overall health and success of a portfolio of customers
- Partners with the Account Management team to develop an overall account plan and strategy including customer goals, preferred outcomes, and pain points
- Building and maintaining strong customer relationships to continuously improve the overall customer experience whilst maximising RoI
- Responsible for driving retention and expansion of our customers, including identification of ups...
Cision
Global leader in PR, marketing and social media management technology and intelligence, providing solutions for brands and organizations to identify, connect and engage with customers and stakeholders
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