Senior Program Manager

We are seeking professionals to our Senior Program Manager openings. The responsibilities for a Senior Program Manager on our Professional Services team are as follows:

• Serve as the strategic customer success manager for assigned enterprise healthcare clients - especially pharmaceutical, provider (large hospital systems), and insurance/payer companies.
• Proactively help those clients evaluate qualitative and quantitative data (the interactions between our clients and their customers/patients) utilizing the Authenticx platform to make informed decisions that drive significant and measurable business improvement.
• Run our proven customer methodology, through meetings and presentations, and manage the multiple levels of stakeholder relationships to ensure our clients drive meaningful and impactful outcomes utilizing our proprietary AI.
• Own the customer experience and collaborate across other Authenticx teams to achieve client objectives.
• Proactively manage the health of your clients, and actively mitigate risks and remove obstacles to pave the way to success and renewal.
• Hold your customers accountable for their success, and ensure they see measurable value from their inve...