Collection Trainer Specialist

Responsibilities:

• Create a work plan for the development of training for the collection and recovery team (including curriculum & training materials, creating quizzes, written tests, and role-plays), and prepare training reports for submission.
• Responsible for providing training to new agents.
• Responsible for providing refresher training related to the work program.
• Ensure the training program is completed according to the standardized timeline and requirements.
• Follow up on QA results to meet training needs.
• Analyze training results periodically to report to management, identifying areas that need improvement or strengthening.
• Stay updated with new banking products.
• Validate the SOP process flow.

Requirements:

• Minimum of an Associate's degree (D3) to Bachelor's degree (S1).
• At least 3 years of experience as a Trainer in Collection/Asset Recovery Training.
• Good knowledge of Collection & Recovery.
• Experienced in developing training modules.
• Strong public speaking skills.
• Understanding of banking industry regulations & procedures.
• Ability to analyze skill gaps and the needs of each collection agent.