Customer Advisor - Revenue Protection

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and Kaizen Energy.

With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.

Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.

The Role

We are looking for a target-driven Customer Advisor to work within our Revenue Protection Team. The purpose of the role is to ensure that customers are charged correctly, accounts are monitored to ensure they are performing, and underperforming accounts are identified and managed effectively. The ideal candidate will have strong experience in a phone-based customer service or contact center role.

This role requires excellent attention to detail and exceptional communicational skills while focusing on delivering the best outcome for our customers.

Key Responsibilities

• Handling inbound and outbound calls to customers in relation to Revenue Protection activity.
• Ensuring all customer queries are dealt with efficiently and in a timely manner.
• Assuming ownership of customer issues and seeking a first call resolution or in as short a time as possible.
• Negotiation, set up and monitoring of repayment plans on customer accounts.
• Investigating and resolving both basic and complex Revenue Protection issues that arise on customer accounts.
• Ensuring compliance to company procedures including all compliance and regulatory policies.
• Liaising with other departments and third parties in relation to Revenue Protection issues.
• Adhoc duties as required.

Required Skills & Experience

• Minimum 1 year experience in a customer service / contact centre environment.
• Previous utilities experience particularly within the electricity or gas area would be a distinct advantage but not essential.
• Excellent phone manner with the ability to deal with customers in a calm, tactful and professional manner.
• Proven ability to work to strict targets to achieve individual and team objectives.
• Experience of working with a Customer Relationship Management system beneficial.
• Excel skills and good working knowledge of MS Office would be an advantage.

Career Incentive & Benefits

• Competitive salary & bonus structure
• Pension Contribution Scheme after twelve months of service
• PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
• Great career progression opportunities in a growing company with strong market growth
• Fast-paced and friendly team environment
• Continual training and development
• 21 days annual leave, increasing with service.
• PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
• Established CSR, Wellness and Social Committees, and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme

PrepayPower is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.

We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.

Our approach is customer-driven. We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland’s highest-rated energy supplier.