Some of the things you will be doing:
- Resolve general customer queries via email and any other additional channel as may be required.
- Deliver customer service through effectively managing inbound contacts via different channels.
- Review and process customer complaints and handle issues within the expected timelines.
- Escalate complaints and issues as and when required.
- Deal with the handling of Zastrpay's telephone line for cashiers.
- Support with procedural and process documentation for the team as may be required.
- Support with ad-hoc tasks and collaboration with other departments within Zastrpay.
This role is on a shift basis (5 days a week, 40 hours per week). Shifts can range from Monday to Sunday 8am-8pm. This can be changed depending on the business needs.
Requirements
You will be a great fit if:
- You have a higher secondary education or upper level of education or 1 year experience in a similar role.
- English and German language skills - both written and verbal is essential for this role.
- You are customer oriented and have a solution-oriented work approach.
- Youโve been described as analytical and detail-oriented.
Extra points if you have any of the following:
- You have previous experience working within Operations, Customer Support or KYC departments within the Payments or Banking industry.
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Tipico
Tipico is the leading sports betting provider in Germany and one of the most exciting tech companies in the industry.
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