Customer Support Agent

Some of the things you will be doing:

• Resolve general customer queries via email and any other additional channel as may be required.
• Deliver customer service through effectively managing inbound contacts via different channels.
• Review and process customer complaints and handle issues within the expected timelines.
• Escalate complaints and issues as and when required.
• Deal with the handling of Zastrpay's telephone line for cashiers.
• Support with procedural and process documentation for the team as may be required.
• Support with ad-hoc tasks and collaboration with other departments within Zastrpay.

This role is on a shift basis (5 days a week, 40 hours per week). Shifts can range from Monday to Sunday 8am-8pm. This can be changed depending on the business needs.

Requirements

You will be a great fit if:

• You have a higher secondary education or upper level of education or 1 year experience in a similar role.
• English and German language skills - both written and verbal is essential for this role.
• You are customer oriented and have a solution-oriented work approach.
• You’ve been described as analytical and detail-oriented.

Extra points if you have any of the following:

• You have previous experience working within Operations, Customer Support or KYC departments within the Payments or Banking industry.