Customer Success Manager

Your Role

We’re looking for an Elite Customer Success Manager to look after a portfolio of professional global football organizations (i.e., federations, leagues and clubs) across Central and Eastern Europe. You’ll be focused on providing the maximum benefit to customers while ensuring their subscriptions continue to grow in annual revenue for the company. The number one priority? Renewals for next season.

In this role, you’ll:

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
• Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, provide customised ideas for their existing workflows, and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

For this role, we're currently considering candidates who live within a commuting distance of our offices in Amsterdam or Den Bosch. But with...