Your Role
We’re looking for an Elite Customer Success Manager to look after a portfolio of clients across South Korea and Southeast Asia, primarily professional organizations (i.e., federations, leagues and clubs). You’ll be focused on providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription. The number one priority? Renewals for next season.
In this role, you’ll:
- Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
- Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
- Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.
For this role, we're currently considering candidates who live within a commuting distance of our office in Sydney, Australia or Seoul, South Korea. But with our flexible work policy, there aren't any current re...
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Hudl
Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.
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