Customer Support Team Lead

At Gorilla, we’re not just watching the world change—we’re making it happen! 🌍⚡ We provide cutting-edge data services to energy companies, helping them tackle climate change while keeping the lights on. As a B2B SaaS scale-up, we’re here to make a big impact and have some fun along the way.

Your Mission

As the Team Lead Support, you will be at the forefront of our support operations, ensuring efficient and transparent resolutions. You will manage a small, globally dispersed team, dedicated to delivering exceptional support and maintaining stellar customer satisfaction. This role is pivotal in integrating cutting-edge AI technologies to revolutionize our support processes and drive efficiency.

Key Responsibilities

Manage and Grow the Support Team

• Mentor & Lead: Guide a talented, globally dispersed team with inspiration and vision.
• Performance Excellence: Conduct insightful performance reviews, set ambitious goals, and spearhead hiring efforts.
• Empower Through Training: Develop dynamic training plans backed by our robust L&D budget and coaching resources.
• Innovate with AI: Identify and implement AI tools to enhance team workflows.

*...