Incident Response Analyst

Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?

The Incident Response Analyst is responsible for executing the Major Incident processes for incidents that have the potential or are actually having a significant impact to the business and our customers. Will drive the major incident workflow from incident identification through incident resolution and root cause analysis with minimal disruption. Works closely with the other ITIL practice managers to identify and minimize the cause/effect relationships between incidents, known issues and defects.

This job is to be performed on Saturdays, Sundays and Mondays (12-hour-shift per day; 7am-7pm CEST)

Responsibilities:

• Efficiently manage P1/P2 Incident lifecycle via execution of the Major Incident Management process tasks and coordination of process activities, documentation, and communication across internal and external stakeholders within SLAs throughout the workflow
• Coordinate and perform root cause analysis (RCA) for P1/P2 incidents
• Share best practices, cross-train staff and ensure th...