Junior Service Administrator

Libertex Group Overview

Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.

The Libertex Group in Numbers:

• 25+ Years of fintech experience

• 3M+ clients worldwide

• 700+ employees

• 40+ international awards (for Libertex)

• 300+ tradable assets (through Libertex)

The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.

Job Overview

As a Junior Service Administrator, you will support offices and remote workplaces, manage hardware and software procurement, inventory, and Citrix workplaces. You will troubleshoot systems, maintain documentation, and ensure high-quality user support via various communication methods. Collaboration with service providers and participation in IT projects are key components of this role.

Responsibilities

• Prepare and support workplaces in offices and remotely

• Participate in office repair and new office opening projects

• Handle IT incidents, escalating when necessary

• Provide IT support through multiple communication channels with a focus on VIP consumers

• Maintain up-to-date documentation and create SOPs

• Collaborate with service providers and report progress in Service Desk system

• Install, recover, and provide consultancy for software

• Deliver local IT support, resolve incidents, and report progress to end users

• Install, configure, and maintain systems hardware and infrastructure (400+ PCs) across Windows 10/11, Chrome OS, and MacOS

• Support Citrix workplaces and maintain hardware equipment inventory

• Perform hardware and software upgrades and troubleshooting

• Support video conferencing tools (Zoom, Google Meet)

• Liaise with hardware vendors and ensure quality of services provided

• Write user manuals for internal employees and support LAN and VoIP systems Maintain existing servers and participate in various IT projects

Requirements

• Excellent knowledge of PC/laptop components and assembly

• Proficient in diagnosing, maintaining, and troubleshooting hardware and office equipment

• Experienced Windows and Mac OS administrator

• Skilled in maintaining office IT infrastructure, wireless network, and structured cable systems

• Strong interpersonal and communication skills, with a demonstrated customer focus

• Strong analytical and problem-solving skills

• Knowledge of IT infrastructure and support processes, Apple Mac and iOS expertise

• Change-oriented with a strong track record in current and emerging technologies

Computer and Special Software Skills:

• Over 3 years of IT experience

• Professional IT education or relevant experience

• Knowledge of Windows family, Citrix service, TCP/IP, PC Desktop/Laptop hardware

• Basic knowledge of monitoring and recovery systems, ITSM/ITIL, and Atlassian products

• Familiarity with SQL databases, scripting languages (PHP, JS, bash, Visual Basic), and GSuite

• Customer-focused with strong stress resistance and ability to work under pressure

Benefits

• 21 working days annual leave

• Udemy Business unlimited membership

• Corporate events and team building activities

• Professional and personal development opportunities in a fast-growing environment