Human Resource Business Partner

Our Journey

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car. Their brainstorming session sparked the concept of a more rewarding way to shop, starting with the idea of earning online Cashback.

From those late-night musings emerged the ShopBack Group, now the leading shopping, rewards, and payments platform in Asia-Pacific. With over 45 million shoppers across 12 markets (and counting!), ShopBack now facilitates more than half a million transactions daily for over 20,000 online and in-store partners.

Fresh off its debut in the European market, ShopBack is on the lookout for thrill-seekers to embark on this exhilarating journey to build The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

Warning: Not for the faint-hearted. Possible side effects may include spending more on shopping (but don't worry — you earn Cashback).

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Reporting to the Regional HRBP in Singapore and partnering closely with the leadership team across the South-East Asia region, the HRBP advises managers on employee lifecycle management, talent management and drives a high-performance culture while taking a hands-on approach in HR operations.

Acting as the primary point of contact for managers and employees in markets in the South-East Asia region, you will work with the in-country leaders to understand their operations and to drive performance through their teams. This is a challenging role where you will grow professionally, while directly impacting employee experience and organizational growth across the region. To be successful, you must operate at both strategic and operational levels as an individual contributor.

Responsibilities

• Partner with stakeholders in markets in the South-East Asia region(such as Thailand, Philippines, Indonesia etc) to acquire in-depth knowledge of their operations and teams, and deliver HR policies and strategy within the business units.
• Ensure successful onboarding processes in assigned markets, enhancing the initial employee experience.
• Leverage data and insights, propose and track action plans to address and improve engagement and retention.
• Guide leaders and managers on performance management and enhance their effectiveness in people management and talent development.
• Manage employee disciplinary issues and advise managers on handling each case appropriately.
• Act as a culture guardian and promoter, understanding the team’s culture and championing core values in all aspects of work and performance.
• Transform high-level people strategies into ground-level execution by customizing project plans and implementations, assisting team leads in organizational changes.
• Assist in designing new organizational structures or re-aligning team members to optimize performance and growth.
• Establish and manage strong relationships and engagement with staff at all levels becoming a trusted partner for proactive outreach.
• Deliver excellent employee experience through seamless and efficient management of each step of the employee life cycle, from onboarding to career transitions.
• Provide insights on requirements for critical HR projects, support business case scenarios to drive the betterment of employee experience and HR service delivery.
• Other ad-hoc tasks as assigned.

Requirements

• Bachelor’s degree from a reputable University
• At least 5 to 8 years of relevant HR management, with experience supporting SEA or other regional countries, preferably in eCommerce or technology companies.
• Excellent command of English, both written and spoken is required as you will need to drive partnership and communication with stakeholders across markets.
• Proficiency in other languages (such as Thai, Bahasa Indonesia, etc) is an advantage to manage stakeholders in local markets.
• Good knowledge of employment legislation in SEA, with strong experience in employee relations.
• Proficient in dealing with people data, metrics and providing insights through analytics.
• Ability to effectively influence, communicate, and present at all levels of the organization.
• Ability to deal with ambiguity at all times, needs to understand and react quickly to changing priorities even when not all the information is available.
• Strong work ethics, ability to handle confidential information sensitively and with integrity,
• Good planning, organizing, analytical and problem-solving skills
• Comfortable with fast-paced environments and not afraid to "roll up your sleeves" to get things done.
• Adept at working with diverse teams of different cultures and personalities.
• Demonstrated ability to take initiative and strong “can-do” attitude.
• Proficient in G-Suite applications. Familiarity with HR systems is a plus.

Exclusively for ShopBackers

* Hybrid working and work-from-anywhere benefit

* Competitive compensation

* Transparent career progression paths and learning opportunities

* Candid, open and collaborative culture

* Talented and driven teammates across the world

* Fun-filled activities and celebrations all year round