Sample Order Expert

Job Scope
Supports the Project Manager with the Sample Order Management on Placing, Tracking and Reporting of A-C Sample Orders

Tasks and responsibilities:

• Supports PjM with the Sample process for A-C Samples
• Order Placing: Support PjM in pre-order phase, receives & processes sample orders from the customer. Supports the PjM in gathering information about the technical definitions. Ensures the customer requirement of each order is transmitted to the sample shop (e.g. labelling...). Release SAMOS order to SamCo for Confirmation after order details are confirmed by PjM
• Order tracking and reporting: Responsible for tracking the sample orders: updates the standard sample delivery plan on a regular basis and informes PjM internally in the meetings about all the updates and informs customer about changes, based on agreement with PjM. Fills out customer documentation, relvenat for the Sample Order Mangement Process (i.e. Shipment Delivery Delay Template - LVB)
• Prioritization: After SOM receives Prioritization request from PjM, fills out the Prioritization template based on information from PjM. After prioritization process is triggered by PjM, SOM will support with further information.
• Internal Escalation: Supports PjM with relevant information for internal order escalations (e.g. for shipment delay)
• External escalation: Supports PjM with information for the Escalation Process, which is handled by PjM
• Communicates internally with PjM/SamCo and also with participants on the Sample Workflow regarding order blocking topics (tracking of the orders)
• Communicates with customer externally through dedicated mailbox or via phone
• Prepares sample quotation draft, based on the Price Catalogue contracted with the Customer. After the (digital and/or signed) validation by the sales team, quotation can be transmitted to the customer
• Supports the Accounting departments with gathering information regarding sample orders for solving potential conflicts in the invoicing process ( e.g.. get delivery proof)
• Standardization: Participates in the Sample Order Management Standardization Activities
• Key User for Sample Order Management Tools
• Trainer for Tools and Processes
• Acts as first level support for SOM on processes and tools

Other Responsibilities

• Follows all tasks and responsibilities to achieve the given targets
• Is responsible for accomplishing the assigned tasks, at the established deadlines and in terms of quality
• Is responsible for accomplishing the assigned tasks within the terms of the law
• Responsible for and guarantee the confidentiality and security of the handled data

Requirements

• Candidate with Japanese skill (N2)
• Good communication skills, assertive
• Independent and pro-active working style
• Ability to work in team (including virtual teams). Customer Orientation
• Systematic, organized and precise working style
• Ability to multitask, prioritise, and manage time effectively
• Studies in an Economical or Technical field
• Experience in Customer Care
• Understanding customer strategy
• Interest/knowledge in the automotive industry products
• Knowledge in planning, control and logistical processes and use of IT tools (i.e. SAP)
• Knowledge of Bosch Sample Process