Application Support Engineer

You will be responsible for the development of data mapping and logic to extract data from client files, as well as the task of designing customer bill templates to meet client requirements. You will be involved with new builds, enhancements, and complex issue resolution. As an Application Support Engineer, you will have the opportunity to be a key technical partner for new client implementations as well as modifications for existing clients.

• Develop solutions with an eye towards efficiencies and repeatability so as to improve the turn-around time and quality of the team’s output
• Write Groovy scripts to parse and apply business logic to client data
• Design and develop templates for the layout of client bills
• Write custom reports and perform data manipulation through SQL scripts
• Perform analysis and resolution for assigned cases in a timely and high-quality manner
• Collaborate with Project Managers to analyze and clarify requirements
• Contribute to our knowledge management repository
• Recommend best practices, answer questions regarding feasibility issues, and serve as a subject matter expert on mapping and templating to support Client Services, Professional Services, Sales, Business Development and Marketing
• Function as a “go-to” person for more complex and/or client-sensitive mapping/templating projects and issues
• Identify opportunities to improve processes, automation, and tools within the Application Support team

Requirements

• A demonstrated ability to develop scripts in Groovy, Python, Javascript, Java, or a similar scripting language; 3+ Years of relevant experience in a fast-paced, product-centric environment ideal
• Energy, creativity, attention on detail, and an ability to learn quickly
• Ability to perform data analysis and develop SQL database queries, along with an understanding of RDBMS such as MySQL
• Unix/Linux experience nice-to-have
• Experience with storage file System/Network attached storage
• Exposure to Network Operations Center (NOC) nice-to-have
• Effective in communicating with cross-functional and distributed teams
• User Interface (UI) development experience and report writing experience nice-to-have
• Working knowledge of GMC/Quadient Inspire or Adobe InDesign a plus
• Prior experience with Agile/Kanban techniques nice-to-have
• Bachelor Degree in Computer Science, Computer Engineering or similar (or equivalent experience)