Solutions Engineer Director

What you’ll be responsible for:

Ever dreamt of being at the very heart of Web3? At Circle.com, that's exactly where you'll be. Dive into the world of solution engineering as part of the regional business team! Here's what you'll do:

• Shape the Web3 landscape: Collaborate with some of the most impactful companies in the region and design effective web3 client solutions.
• From curious inquiries to enlightened eureka moments: Illuminate the path for our clients through every tech nuance, ensuring they unlock the best of Circle’s offerings, pre- and post-sales.
• Hands-on design: Run design thinking workshops for those still finding their Web3 'why'. Help them envision new value propositions that will move the needle for their business.
• Show, don’t just tell: Craft tailored demos, snazzy diagrams, and action plans that spotlight the potential of Circle's tech in the Web3 era.
• Got insights? Share away! Team up with our Product and Engineering team, shaping the next big thing in Web3.
• Partnership at its finest: Forge genuine, lasting ties with leading partners and clients, underpinning their success with Circle’s cutting-edge products.

What you'll work on:

• Collaborate closely with Circle’s business development team, assuming responsibility for technical and solution facets of client engagements covering Japan and other parts of East Asia.
• Articulate Circle's product offerings to prospective clients, ensuring they comprehend how our solutions meet their needs.
• Lead technical discovery sessions, effectively capturing client requirements.
• Drive client success: Design solutions and liaise across departments to address potential product limitations.
• Work in tandem with our product and engineering teams, helping prioritize and address product gaps.
• Join forces with Circle’s client success team, overseeing all technical dimensions post-sales.
• Collect and relay market feedback, ensuring our product and engineering teams remain informed.
• Create and sustain an internal knowledge repository about our existing and forthcoming products.
• Represent the solutions engineering team at key industry events and conferences, upholding Circle’s reputation.

You will aspire to our four core values:

• Multistakeholder - you have dedication and commitment to our clients, shareholders, employees and families and local communities.
• Mindful - you seek to be respectful, an active listener and to pay attention to detail.
• Driven by Excellence - you are driven by our mission and our passion for client success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
• High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

What you’ll bring to Circle:

• You bring over 15 years of experience from roles like Solutions Engineer, Sales Engineer, or Product Manager, preferably from a B2B SaaS backdrop.
• Clarity in Complexity: You excel at translating complexity into simplicity
• Communicator at Heart: Your communication and storytelling skills shine, whether it's in one-on-one discussions or presenting to larger teams.
• Problem Solver: You approach challenges with a blend of logic and creativity, always seeking the best outcomes.
• Client-Focused: Recognized for a client-centric approach, you've been a dependable partner for business development, client success and product/tech teams.
• Technical Achievements: You have a history of successfully designing and validating technical solutions, especially for large enterprises.
• Tech-Savvy: Hands-on experience with API testing, database querying, and sketching out technical flows is second nature to you.
• Collaborator: A proven track record of working alongside developers on SaaS product integration and development.
• Leadership Qualities: If you've managed a team before, it's a bonus. Your ability to work in tandem with multiple departments stands out.
• Blockchain and Fintech Curiosity: You possess an interest in blockchain solutions, and any experience in Fintech is a definite plus.
• Drive and Collaboration: An entrepreneurial spirit is evident in your work. You value fast-paced environments and prioritize building strong relationships.
• Travel-Ready: An appetite for work travel (25% required).
• Language: Japanese native speaker, English speaking required.