Sales and Operations Administrator

Who we are and what we do

Audinate leads the world in networked media with our "Dante" technology which is used extensively in professional audio & video applications, including live events, broadcast, entertainment venues and communication systems.

Dante replaces all audio and video connections with a computer network, effortlessly sending video or hundreds of channels of audio over slender Ethernet cables with perfect digital fidelity. Adopted by hundreds of manufacturers in thousands of products, Dante is the de facto standard for modern AV connectivity.

You’ll find us in the largest companies and institutions like the Sydney Opera House, NFL Media Headquarters, Microsoft, major universities and even a 900-year old cathedral featured in Harry Potter.

What you’ll be working on

The Sales and Operations Administration team is responsible for processing orders, invoicing clients, processing shipments, following up inquiries from clients and suppliers and updating and maintaining customer records.

Success in this role requires attention to detail, a high level of organisation and coordination with cross-functional teams such as Sales, Manufacturing, Supply Chain and Finance.

How we work

In the Sales Admin team we have flexibility to work from home but also collaborate every week in-person at our office in BGC as well as working remotely alongside colleagues in Australia and worldwide.

Responsibilities

• Own the software and subscription renewals process and help maintain and improve customer contracts and relationships
• Maintain accurate information and address data anomalies by processing high integrity data in Salesforce for accounts, opportunities, customer contacts, renewal pipeline, and forecasts
• Use Salesforce to process quotes and subscription renewals and NetSuite for processing and billing sales orders
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewal to on-time closure
• Ensure renewals are closed on time, to achieve Monthly, Quarterly & Yearly Revenue targets in partnership with the sales team
• Help identify operational improvements in our renewal processes
• Proactively communicate and efficiently resolve all discrepancies with internal and external stakeholders
• Support timely and accurate execution of billing according to SLAs, while observing all compliance related processes and controls

What we're looking for

• Education: Bachelor’s Degree preferred
• Experience: 3+ years’ experience in subscriptions and renewals highly desirable
• Solid analytical skills with an eye for detail
• Experience with Salesforce (CPQ) and NetSuite (preferred) or equivalent ERP system
• Strong MS O365 suite skills
• Track Record: Proven multi-tasking ability – able to prioritise tasks and quickly move from one priority to the next
• Self-motivated with a desire to solve problems and deliver well-designed solutions
• Customer Focus: Strong negotiation, and relationship-building skills: ability to handle complex customer situations and deliver exceptional customer service
• Solution oriented, self-starter that can succeed working independently in a highly dynamic environment.
• Communication: Strong communication skills in English, both verbally and in writing. Mandarin or Cantonese language skills highly desirable
• Ability to foster positive rapport across multiple departments and staff levels and communicate and interact effectively with multinational team members in a global environment

What you’ll experience with us

With us, your ambition extends as far as our reach. Working alongside experts and enthusiasts from different backgrounds, you’ll refine your skills as we define our products. We’ll experience and share a purpose we can see and hear as we pioneer the future of AV together.

In addition to a competitive salary, annual bonus and equity incentive plan, you’ll experience our diverse, values-based culture and a range of benefits such as flexible working through to volunteering leave.