Regional Head of Customer Support

Who are we seeking: We're seeking a passionate and strategic leader to spearhead our Customer Support team across the SE Asia region. As the advocate for our customers, you will ensure their experience is exceptional at every touchpoint. Your leadership will be pivotal in driving a customer-centric culture, crafting an exceptional service process and running a highly effective team.

About us: KAMI Workforce (www.kamiworkforce.com) is a leader in the HR technology sector, well-proven through our hundreds of enterprise clients across various sectors. Our success lies in our ability to provide distinctive HR solutions tailored to fit the unique people management needs of companies.

What will you do?

• Service process and protocols
• Team training and management
• Directly leading service teams for high-value clients

Requirements

Hard skills:

• Minimum of 5 years of experience focusing on customer support management, preferably in the HR tech industry.
• High experience in "enterprise-grade software implementation and onboarding"
• Excellent leadership and team management capabilities, with the ability to oversee remote teams
• Possess strong knowledge an...