Senior Trading Systems Support Engineer

SCOPE OF THE ROLE

This is an exciting opportunity in which successful candidates will work in the Tech Support team

Opportunity:

• To grow at a fast pace as we push you to constantly give the best of yourself
• Work with the latest technologies and products to maximize productivity
• Be part of an excellent global team reporting into the Head of Support to help build your skillset working in a vibrant office environment in London
• Training opportunities

Role and Responsibilities

• Ensure maximum uptime for production trading systems using real time monitoring
• Provide expert-level 2 and 3 support for complex technical issues related to our platforms and products, ensuring timely resolution and excellent client satisfaction.
• Become a specialist in trading environment-specific knowledge, and effectively coordinate across teams including IT, Quant Dev, Quant, Infrastructure and other departments to solve system issues
• Continuous monitoring of application alerts to ensure systems are running optimally
• Maintain and enforce good quality internal documentation for troubleshooting processes, common issues and their resolutions
• Provide guidance and training to junior support engineers with daily handover calls to team operating in our New Jersey, Tokyo and London offices
• Lead incident response efforts, including investigation, documentation and communication
• Perform weekly support duties checklists

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Minimum of 5 years hands on experience in a highly skilled technical application support role with a trading firm (buy side or sell side), preferably within cryptocurrency, FX, or equities
• A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution
• Excellent communication and interpersonal skills
• An understanding of financial products, trading system architecture and risk/compliance
• Experience reading code and can develop scripts to help with automation and analysis
• Help in setting up the support model within the team long term
• Provide phone or remote support in the non-office hours when required
• Preferably open to working shift hours
• An interest in monitoring, alerting and reporting initiatives
• Passionate about helping people with mixed technical ability
• Experience with Apple MacBooks and Linux technologies

Additional Notes

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the company and the overall business objectives of the B2C2.