SCOPE OF THE ROLE

This is an exciting opportunity in which successful candidates will work in the Tech Support team

Opportunity:

• To grow at a fast pace as we push you to constantly give the best of yourself
• Work with the latest technologies and products to maximize productivity
• Be part of an excellent global team reporting into the Head of Support to help build your skillset working in a vibrant office environment in London
• Training opportunities

Role and Responsibilities

• Ensure maximum uptime for production systems using real time monitoring
• Provide level 1 and 2 application and client support
• Work closely with Development, Quant and Infrastructure teams to investigate and solve system issues
• Continuous monitoring of application alerts to ensure systems are running optimally
• Maintain and enforce good quality internal documentation
• Perform weekly support duties checklists
• End to end ownership of client reported issues to resolution
• End user desktop support for internal staff

QUALIFICATIONS, SKILLS AND EXPERIENCE

• A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution
• Excellent communication and interpersonal skills
• Previous experience with programming/scripting languages is preferred
• A problem solver with a keen eye for detail
• Help in setting up the support model with the team in long term
• Provide phone or remote support in the non-office hours when required
• Preferably open to working shift hours
• An interest in monitoring, alerting and reporting initiatives
• Passionate about helping people with mixed technical ability
• Some experience with Apple MacBooks and Linux technologies

Additional Notes

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the company and the overall business objectives of the B2C2.