Account Manager

About Us

We love what we do. Emperor is founded on a culture that has at its core the idea of creating great work and delivering a great experience for everyone involved in that work, that’s our clients, our people and our partners.

Emperor is an employee owned strategic creative consultancy. We specialise in reporting, digital, engagement and brand communications and operate from offices in London, Edinburgh, Birmingham, Manchester and Dubai.

The role

The role of the Account Manager is to work across a diverse portfolio of clients, delivering integrated and strategic corporate communications. The Account Manager works with our print, digital, design, brand and specialist teams to deliver creative and innovative solutions. This role will be mainly working across corporate annual reports for our portfolio of clients and will be based in our Birmingham office 2-days per week.

Please note this is a 6 month contract.

What you’ll be doing in this role

The role of an Account Manager is three-fold:

-Project and Programme Manager – exceptional clients will demand exceptional delivery skills. As a key member of the team, you will be expected to deliver projects which demand hands on involvement. You will also be expected to act as a Programme Manager, ensuring different work streams dovetail effectively and taking ultimate responsibility when overseeing the work of the studio. This is an integrated role managing accounts which incorporate brand & marcomms, engagement, reporting and digital elements.

-Client service – Emperor prides itself on its client service and it is a key reason why clients choose to work with us. You will be organised and efficient in your communication/documentation and, most of all, personable in the way you work with clients and colleagues. Relationships matter and when something is in doubt or a deadline is looming you will instinctively pick up the phone rather than rely on email. Delivery alone isn’t enough, we want our clients to want to work with us again and again.

-Commercial success – a strong commercial awareness is critical to the role. Our client service team are at the forefront of scoping and pricing, and are accountable for delivering projects profitably. Having the confidence to talk about budget issues with clients is essential.

Some of the key day to day responsibilities include:

• Proactive approach to relationship building
• Day-to-day contact for clients
• Provision of an exceptional client experience, from the timely issuance of agendas and contact reports to clear on-going communication and sound judgment of when to escalate issues
• Act as a partner and safe pair of hands to your clients

Delivery

• Management of delivery process from kick off to completion
• Programme management
• Scoping and requirements gathering
• Documentation
• Production liaison/briefing/management
• Attend to all reporting needs

Team work

• Knowledge sharing around your areas of expertise
• Willingness to help colleagues solve problems or understand new requirements
• Acute awareness of colleagues’ skills and when they can add value to a project
• Member of pitch teams when required

What you’ll need to be successful in this role

• Demonstrate our values – Aim High, Creativity Everywhere, Infectious Enthusiasm, Always Learning and Razor Sharp
• Exceptional client service skills
• Sensitivity to client challenges and supportive attitude to aid or provide solutions
• Engaging, collaborative and adept at building internal and external relationships
• Strong communication and presentation skills
• Sound judgment and analytical thinking
• Unquestionable business ethics and integrity
• Organised and can multi-task with ease
• A 'can do' mentality
• Business and commercial awareness
• Flexible, adaptable style and approach

OUR VALUES

Infectious Enthusiasm

We approach everything with positivity and gusto.

> We embrace different opinions.
> We smile, laugh and have fun.
> We lead with passion and energy.
> We stay interested and interesting.

Creativity Everywhere

We apply fresh thinking in everything we do. Our creativity goes way beyond being a ‘creative agency’.

> We think laterally to solve challenges.
> We stay curious about the world and everything in it.
> We crave ideas, great and small.
> We challenge the status quo and look for a new perspective.

Aim High

We always strive to achieve more for ourselves and our clients.

> We realise ambitions collectively.
> We take pride in doing better every time.
> We recognise that every one of us can make Emperor a better business.
> We empower ourselves and others to develop professionally.

Razor Sharp

We’re always on it. Commercial, focused and agile.

> We get straight to the point.
> We keep our promises.
> We get it right time after time.
> We don’t waste.

Always Learning

We take every opportunity to develop and share our skills and experience. At work and at play.

> We learn from each other and the world around us.
> We get to know our clients and their businesses as well as they do.
> We draw inspiration from our eclectic mix of backgrounds and life experiences.
> We never think that we know it all.

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Please let us know, as part of the application process, if you require any adjustments, including those relating to a disability