Zonal Lead - Field Collections

what is CRED?

CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behaviour.

CRED was born out of a need to bring back the focus on a long-lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behaviour to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.

here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner?

answer: you get something close to what we have at CRED; CRED just has it better.

here’s what will be in store for you at CRED once you join us.

what will you do?

• own various metrics across buckets & DPD’s for field collections of the Zone & create field infrastructure for collections portfolio, ensuring highly efficient field collection framework
• own end to end people management, team & vendor management with adequate performance tracking & ground routed strategy building
• work with risk and front-end collection team for better insights & bring new innovative collections practices into foray
• ensure highly customer centric field collections
• examine strategic performance, spot emerging business & location opportunities, identify business threats/blockers, look for novel strategic solutions, and develop creative action plans
• develop business continuity plans, forecasting & maintain detailed reports to track performance against plans for the zone
• lead a team of field collection managers & ensure that the overall deliverables are met
• be aware of what is happening in the competition space and collection ecosystem and keep adding new ideas to improve collection efficiency and reduce NPAs

you should apply if you:

• possess atleast 12 to15+ years of field collection experience in financial services (Soft collections knowledge is a plus)
• have exceptional analytical, problem solving and research skills and resource knowledge
• have the ability to manage large teams, large portfolios & volumes with approach to coaching and training your team members
• have the clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product
• have the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns

how is life at CRED?

working at CRED would instantly make you realise one thing: you are working with the best talent around you. not just in the role, you occupy, but everywhere you go. talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, athlete, maybe a magician. at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee good company.

hard truths: pushing oneself comes with the role. and we realise pushing oneself is hard work. this is why CRED is in the continuous process of building an environment that helps the team rejuvenate itself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and comprehensive health insurance.

to make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. there are no job designations because you will be expected to hold down roles that cannot be described in one word.

there are many more such eccentricities that make CRED what it is but that’s for one to discover. if you feel at home reading this, get in touch