IT User Support and Training Specialist

We currently have a vacancy for an IT User Support and Training Specialist fluent in English, to offer his/her services as an expert who will be based in Belgium. The work will be carried out either in the company’s premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks:

• User guidance and support regarding the use of information systems;
• Follow-up of incidents related to information systems and organisation of the reporting;
• Follow-up of user requests and bug reports;
• Categorise and prioritise tickets correctly and escalate when needed;
• Participate in policy review meetings: to understand the implications of the information system features on policy implementation (and vice-versa) and advise users on how best to approach their use cases;
• Deliver training sessions to users or internal stakeholder;
• Analyse system usage and feedback to recommend improvements.

Requirements

• University degree combined with relevant IT professional experience of 15 years;
• Very good prov...