Trust and Safety Investigator

About the Team

Our Trust & Safety team is responsible for the empathetic and efficient resolution of escalated customer disputes and any safety or security issues that may arise in our homes. You are a talented, outcome-oriented individual who treats others equitably and balances compassionate customer support with rigorous investigative skills. You are excited to drive continuous process improvement and help build operational processes that will scale. As a successful Trust & Safety investigator, you bring calm and clarity to inherently uncertain and potentially stressful situations. You are an empathetic communicator capable of navigating nuance, and are passionate about helping mitigate financial loss and reputational impact to Opendoor’s brand.

Role Responsibilities:

• Review and resolve customer identity verification escalations, and customer profile alerts in adherence to company policies and operational processes
• Identify trends and provide feedback to management on strategic or tactical approaches initiatives that could prevent future recurring issues
• Collaborate with other departments (i.e. customer support) to gather facts and drive alignment with key leade...