IT Support Technician

A typical day always starts with a good cup of coffee, opening Outlook, Teams and the ticketing system to track the requests and incidents assigned to you. If time permits, you keep up with IT news: security, development, innovations, etc. Then, a daily team meeting to validate what is in progress and make sure everyone is on track. This is also when some technical challenges are highlighted! You then focus on your daily tasks, i.e., taking care of new tickets, communicating with users, ordering new equipment for the inventory. Mixed in with this, you take time to dine, recharge, chat with your colleagues to get to know each other better. You will also perform some tasks related to the team's projects/migrations. The day is about to end and you put the material you are working on in a safe place. Before you finish, you also make sure to communicate the latest developments to the users you deal with.

Techo-Bloc is seeking an IT Technician with a dynamic, curious and go getter personality to work on a stimulating role supporting end users on computer related issues. The successful candidate will be collaborating and working alongside a team of 10 + team members located in Canada and US.

Main responsibilities:

• Provide technical support for users;
• Identify, monitor and document troubleshooting activities in the Help Desk system;
• Develop and update the inventory of workstations, laptops, printers and all other peripheral equipment in the Help Desk tool;
• Install, configure, and optimize workstations, laptops and peripherals;
• Test ‘’patches’’ and ‘’fixes’’ to ensure that the problem is adequately resolved and ensure the follow-up with the user;
• Assist in the implementation of new technologies and projects.

Requirements

• Post-secondary education in a related field or equivalent certifications and/or work experience;
• Bilingual (English is required to serve our clients and suppliers based in the United States and outside of Quebec);
• Two (2) years of relevant experience in a Microsoft environment;
• Degree in computer science or another related field;
• Experience with Microsoft Office 365 and Microsoft Windows (10-11);
• Experience in mobile device management and ticketing systems;
• Excellent customer service and interpersonal skills;
• Excellent problem-solving skills; Relevant experience with Dynamics AX or Dynamics D365 is an asset.