Training Instructor

The Training Instructor is responsible for performing training apprentice functions such as supporting the training team by assisting tenure training specialists, delivering Transcosmos training modules & supporting new hire classes as support team members conducting Crosschecks or helping in call taking sessions.

Key Tasks and Responsibilities

• Complete the onboarding process to ensure that all trainees are equipped to complete new hire training.·
• Support new hire classes as support coaches or assistant trainers as needed.·
• Submit daily reports to the training manager & team that show key tasks completed per day·
• Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods.·
• Communicate with the immediate manager any process or skill gaps and developmental opportunities of individuals and/or teams in the account.·
• Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively·
• Complete multiple training tasks with high attention to details

Requirements

**Ski...