Technical Support Analyst

Position: German-speaking Technical Support Analyst

Employment Type: Student contract

Base Location: Debrecen, Hungary - ONSITE POSITION

The platforms of the job: Email/ticket, phone calls

Work hours for students: ​20-24 hours/week, at least 20 working hours (without breaks) per week

Opening hours: Monday - Friday: 08:30-17:00

Working hours: Monday - Friday: 8:30-17:00

Breaks:

• 4 hours: 15 minutes
• 6 hours: 30 minutes
• 7 hours: 45 minutes
• 8 hours: 1 hour (1x30 mins, 2x15 mins)

About the training sessions:

• The first day is the introduction day which ends at 17.00 in the afternoon.
• After the Induction Day the training will be on weekdays from 08:30 AM until 17.00 PM for 7 days of training & nesting
• It is mandatory to attend every day of the training, but the training will be full time so it will be 40 hours per week. You must attend all day (you can only miss one day) to complete it.
• Paid under two conditions, once training and nesting is passed, and you have worked 40 hours in the service.

Address: Transcosmos Kft., 4031 Debrecen Kígyóhagyma utca 5.

Salary: 1,850 HUF gross/hour (over the age of 25 tax rate is 15%, under 25 no taxes)

New joiner bonus: 150,000 net/hour after three months of work

Key Tasks and Responsibilities:

· Taking ownership of customer issues reported and seeing problems through to resolution.

· Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware/software issues.

· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

· Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.

· Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.

· Responsible for ensuring contact resolution promptly, while maintaining the highest level of quality in every customer interaction

· Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.

· Ensure compliance with customer Data Privacy and Security Policy

· Communicate positively with team members, customers, and other partners.

Requirements

Requirements:

• active student status

Language:

• Good command of written and spoken German (C1) and English (B2).

Skills / Attributes Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical:

· Good Knowledge of Microsoft Office products

· Strong affinity to electronics and technology

· Extensive knowledge of hardware / software trouble shooting

Behavioral:

· Working Collaboratively

· Planning & Organizing

· Positive conduct

· Highly customer focused.

· Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.

· Excellent organizational skills

· Good attention to detail

· Excellent problem-solving skills