Partner Services Representative

• Be the primary point of contact for our partners – it is critical that we help provide them with a predictable and timely resolution to their questions and inquiries while maintaining a positive, professional and friendly attitude
• Provide customer support in English via live chat
• To ensure a safe and enjoyable virtual environment for our partners, monitoring live streams is a key part of our day-to-day tasks
• Handle administrative tasks - such as our partners’ registrations and their uploaded content to provide a high-quality experience for the site users
• Shifts: 6:15-14:45; 14:15-22:45; 22:15-6.45

Requirements

• High-school graduation
• Strong written English skills
• Adequate computer and typing skills
• Business and customer focus is a must have - providing our partners with excellent service will ultimately boost customer satisfaction, which is our main goal
• Ability to multi-task
• Adaptability in a fast-paced work environment
• Experience in working different shifts is a plus