Sales Support Representative

We are seeking a dedicated Sales Support Representative to handle customer interactions, assist with product inquiries, and support our sales team. Responsibilities include managing support chats, calls, and emails, documenting customer requirements, maintaining accurate sales records, and gathering feedback for product improvement. Strong communication skills, effective time management, and flexibility, including weekend availability, are essential. Join us to deliver exceptional customer support and drive sales success!

Requirements

Key Responsibilities:

1. Support Chats & Calls:

• Handle incoming support chats and calls.
• Provide accurate and timely assistance on product requirements and inquiries.
• Escalate complex issues to senior sales experts or relevant teams.
• Requirements Collection:
• Document basic customer requirements for senior sales experts.
• Gather all necessary information for a smooth sales process.
• Customer Assistance:
• Assist customers with product requirements and provide detailed information.
• Address customer queries promptly and effectively.
• Email Correspondence:
• Manage and respond to email inquiries professionally.
• F...