Microsoft 365 Support Specialist

About Us

Orchestry Software is a pioneering SaaS company in the Microsoft 365 space, committed to simplifying and enhancing workplace productivity through cutting-edge solutions. Our comprehensive platform leverages automation, workspace templates, and intelligent recommendations to drive workspace standardization, governance, reporting, archiving, and guest management. We empower organizations to streamline their processes and achieve greater efficiency and effectiveness.

Job Description

As a Software Support Specialist at Orchestry, you will leverage your extensive knowledge of M365 technologies to provide Level 3 technical support to our customers and resellers. You will work closely with the Engineering and Product teams to troubleshoot and resolve complex issues, ensuring a seamless and satisfying customer experience.

Key Responsibilities

• Provide Level 3 / Tier 3 technical support for Orchestry’s software solutions, addressing inquiries and issues from customers and resellers.
• Troubleshoot and resolve issues related to Microsoft APIs and Orchestry error messages.
• Conduct deep dives into technical problems, identifying root causes and implem...