Employee Resource Associate

Responsibilities:

An employee's time, time-off or time away from work is one of the most critical aspects of their everyday life. In this role, you will but not limited to:

• Answers calls and responds to emails from internal customers/employees regarding issues related to their employment.
• Identifying and solving employee challenges, including mediating between employee and team.
• Handles employee inquiries both telephonically and by email related to attendance, planned or unplanned, unscheduled time off and leave of absence, time-off balances, medical leave, personal leave and return to work.
• Researches required information using available resources.
• Multi-tasking to monitor and control concurrent tasks simultaneously.
• Provide accurate service information.
• Updates existing employment information.
• Processes employment requests and make adjustments as needed to ensure employees' issues are resolved and needs met.
• Routes calls to appropriate resource.

Requirements

Our most successful candidates will have: -

• **A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED. We ...