Cloud AppOps

NICE is currently seeking a technical, hands-on, customer-focused Cloud AppOps to join our growing Cloud team.

The Cloud Cloud AppOps has the following duties:

• Perform operational duties including application server health, service recycling.
• Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors)
• Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs.
• Maintain operational documentation, e.g., incident tracking and run books.
• Produce metric reports including daily production status.
• Review Client support tickets and requests under service SLAs.
• Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer support portal.
• Provide on-call off hour support and work during non-prime shift hours.

Requirements

• 2+ years’ experience in Application / production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment.
• Experience with AWS is good to have. Strong knowledge is required.
• Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills.
• Experience with SQL Server, Oracle and MySQL.
• Knowledge of ETL is a plus.
• Experience with and understanding of complex process and data flow.
• Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders / groups and customers daily.
• Experience with application debugging, performance, scalability
• Familiarity with standard application security compliance best practices
• Knowledge of fault detection and resolution processes
• Experience in working independently and with other team members.
• Ability to multi-task as required and provide rapid support in production.
• Must be able to provide on-call off-hour support and work during non-prime shift hours

Additional information

This position requires agreeing to work under a hybrid model in Bogota, Colombia. Apply now and join a Great Place to Work Company working for the most importante Customer Experience Software compamy worldwide with Fortune 500 clients!