Ecommerce Assistant

Product Management:

o Assist in the creation, updating, and maintenance of product listings, including descriptions, images, pricing, and inventory levels.

o Monitor and manage stock levels, ensuring timely restocking of popular items and removal of discontinued products.

o Collaborate with the brands team to ensure product information is accurate and up-todate.

o Amazon:

we will get the training from them.

 Order Processing:

o Process customer orders accurately and efficiently, ensuring timely fulfillment and shipping.

o Coordinate with the warehouse and logistics teams to track and manage shipments, resolving any issues that may arise.

o Handle returns, exchanges, and refunds in accordance with company policies.

 Customer Support:

o Provide exceptional customer service through various channels, including email, WhatsApp, and phone.

o Address and resolve customer inquiries, complaints, and issues in a professional and timely manner.

o Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience

Requirements

Good English speaking and writing – they need to be able to write the product names and product descriptions as done on the ETTC Boutique website. Arabic copywriting skills is a plus.

o Previous experience in ecommerce, retail, or customer service is highly desirable.

o Proficiency in using ecommerce platforms (ex: Shopify) and content management systems.

o Strong computer skills, including familiarity with Microsoft Office Suite (Excel, Word, Outlook).

o Excellent communication and interpersonal skills.

o Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

o Detail-oriented with strong organizational skills and a high level of accuracy.