Trading Technology Support Engineer

Job Purpose:

BTIG seeks a Trading Technology Support Engineer to join the team in the London office. This role is to provide technology support for trading systems to BTIG EMEA, particularly focusing on FIX and OMS. The successful candidate must be open to getting involved with tasks spanning a wide area of responsibility and demonstrate problem-solving and decision-making skills. Has a 'can-do' attitude and takes initiative and a self-starter.

Duties & Responsibilities:

• Supporting trading flow
• Configuring new clients
• Performing morning checks
• Monitoring alerts
• First point of contact for escalation of issues
• Incident management – communication, resolution, problem management
• Taking full ownership of issues, tasks and ad-hoc queries, maintaining records, testing deliverables and ensuring closure to the satisfaction of the requestor.
• Working as part of a wider global team using a ‘follow the sun’ model
• Understand trading flow for all Equities business areas
• Work to on-board new clients
• Work to introduce and support new flows
• Assisting colleagues in Global Technology, outsourced technology service providers and product vendor support functions as appropriate to resolve issues spanning all BTIG offices.

Requirements and Qualifications

Qualification such as BSc, equivalent formal training or commercial experience (desirable).

(essential criteria)

• Minimum 2+ years’ experience
• Understanding of FIX
• Understanding of Equities markets
• Working in a front office environment within financial institution
• Problem solving skills – logical, critical thinking.
• Good interpersonal skills. Building effective and strong relationships with colleagues and external partners with the ability to facilitate collaboration.
• Ability to listen and to fully appreciate the impact of any issue from the perspective of each and every colleague.
• Ability to communicate effectively in both oral and written skills with people at all levels of seniority.
• Time management – able to manage competing demands.
• Ability to work independently
• Ability to multi-task
• Ability to prioritise

(desirable criteria)

• An understanding of SQL and the running of queries to generate ad-hoc reports.
• Use of help desk systems such as Service Now.
• Development languages

Important Notes:

• Must have UK settlement status. BTIG does not offer sponsorship for work visas of any type.
• No phone calls please, the applicant will be contacted within two weeks if successful.

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 750 employees, BTIG, LLC and its affiliates operate out of 23 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities (futures, commodities, foreign exchange, interest rates, credit, and convertible and preferred securities). The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more. [https://www.btig.com/Disclosures.aspx>

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Disclaimer: [https://www.btig.com/disclaimer.aspx>