As the Director of CS Engagement, you'll be responsible for developing and implementing customer lifecycle playbooks for a large-scale CS organization. You will lead the development of a data-driven service strategy, optimize customer engagement processes, leverage data analytics for deep customer insights, and drive the adoption of customer success playbooks.
Benefits
- Competitive Salary
- Generous PTO and Paid Holidays
- Medical, Dental, and Vision Insurance
- Gympass
- Optional FSA/HSA
- Life Insurance
- Paternity & Maternity Leave
Requirements
- Bachelorโs degree in a relevant field (MBA preferred).
- Proven experience (5+ years preferred) in a Customer Success program leadership role within a SaaS or technology company.
- Experience implementing Customer Success lifecycle playbooks in Gainsight.
- Gainsight certified.
- Strong understanding of SEO and digital marketing.
- Exceptional leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in data analysis and utilization of reporting tools.
- Outstanding interpersonal and communication skills.
- Demonstrated ability to work collaboratively with cross-functional teams.
- A commitment to customer-centric service excellence.
ย
![BrightEdge](https://lever-client-logos.s3.amazonaws.com/4dd69699-da37-436b-8b6c-826a9752d240-1495228944124.png)
BrightEdge
BrightEdge is a global leader in SEO and Digital marketing, trusted by innovative customers across more than 80 countries to modernize their Digital Marketing stack for todayโs digital world.
Other jobs at BrightEdge
ย
ย
ย
ย
ย
ย
ย
ย
Why OmniJobs?
- Rare & hidden jobs
- New jobs every day
- No expired job posts
- All jobs in English
Receive emails about similar jobs
Get alerts to your inbox about new open jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs
ย
ย
ย
ย
ย
ย
ย
ย