Customer Support Representative

In this position, you will use a variety of tools, resources and applications to:

• Provide support for general billing inquiries
• Access customer records and verify account information
• Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary
• Identify potential needs and recommend solutions, and follow up with customers as needed

We offer:

• Competitive base rate of $15/hour
• Medical, dental, and vision benefits, EAP, and more health and wellness programs
• Generous PTO
• Paid top-notch training
• Great work environment
• Promote-from-within advancement opportunities

Requirements

Qualifications

Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience

• Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
• Proficiency in both verbal and written French and English skills
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with th...