In this position, you will use a variety of tools, resources and applications to:
- Provide support for general billing inquiries
- Access customer records and verify account information
- Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary
- Identify potential needs and recommend solutions, and follow up with customers as needed
We offer:
- Competitive base rate of $15/hour
- Medical, dental, and vision benefits, EAP, and more health and wellness programs
- Generous PTO
- Paid top-notch training
- Great work environment
- Promote-from-within advancement opportunities
Requirements
Qualifications
Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
- Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
- Proficiency in both verbal and written French and English skills
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, with th...
Sutherland
A company providing customer service and support to clients in various industries.
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