Customer Service Representative

We are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued. You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.

Here is a snapshot of your day-to-day:

• Process customer purchase orders received via telephone, email, fax and online ordering, for both Canadian and American markets;
• Analyze customers orders and accounts to propose the optimal solution to make them save time and money;
• Manage inventory transactions and logistic requests utilizing various software systems and tools;
• Respond to inquiries from our customers and our sales team on product availability and recommend alternatives and solutions based on their needs;
• Follow up with our customers on past due orders that have not been picked up;
• Work with the sales and marketing team, to coordinate product pick-up and delivery dates to our customers.

A day in the life

As a Customer Order Coordinator, your day starts making yourself available for incoming calls. Typically, phone calls from our dealer network represent up to 20% of a typical work da...