IT Ops/Site Reliability Engineer

The Vision-Box World…

Join us on our exciting journey and become part of our innovative future!

At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their feet, who will take accountability and who want to make a difference and not just make up the numbers.

We have changed the way passengers travel through airports and travel hubs around the world and are driving the next phase of global innovation in biometric automation. We develop state-of-the-art user-centric citizen touchpoints, custom front-end applications and collaborative orchestration software, delivering premium customer experiences and high quality services to our customers.

As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveller experiences. We establish identity through high-performance enrolment, verification and authentication by enabling multi-directional data transactions and creating actionable intelligence.

We have delivered over 5,000 identity enrolment solutions in every continent across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year.

As an IT Ops/Site Reliability Engineer, what are you going to do?

• Test, deploy and configure new systems;
• Define and contribute to routine system maintenance procedures;
• Proactively identify faults both remotely and at sites. Respond to escalated incidents and guide/perform break/fix activities when errors and faults occur;
• Liaise with the customer when on-site, remotely and proactively communicate with the global ITOps community, providing visibility and insight on escalating issues and identifying areas where service can be improved;
• Provide on-site early life support and training peers and other support teams on the full IT and SW stack;
• Analyze proactively system performance;
• Participate in the development of Technical Support Specialists through supervision, coaching, and upskilling sessions, generating a culture of accountability for actions;
• Create, update, and maintain documentation and contribute to training materials;
• Be compliant with company policies including Health and Safety, Vehicle use, Expenses etc.

What are the skills and professional experience we’re expecting from you?

• Solid knowledge of network protocols (TCP/IP, HTTP, AMQP, NTP, SNMP);
• Solid knowledge and experience in automation development (Powershell, Python, Bash);
• Experience with CI/CD tools (Git, GitLab CI, Jenkins and Nexus);
• Solid knowledge in IT security (TLS, Vulnerability assessments, OWASP top 10);
• Understanding of data stream platforms, message brokers and queues;
• Proficiency in English;
• Ability to work under pressure;
• Experienced in problem-solving;
• Availability to travel.

Some of the cool reasons to work with us:

Founded in Portugal and with a purpose-built headquarters in the vibrant capital of Lisbon, we have over 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments;

Recognized in the market as leaders in innovation, we’ve won awards in all parts of the globe. We want people who can make a real impact;

We’re a full-stack technology company working with the latest technologies. With in-house Product Design and mechanical engineering through to Front End UX/UI, Big Data, and virtualization, we bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers;

We’ve grown rapidly in the last 10 years and offer opportunities to travel to some of the world’s most exciting places. Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.