Operations and Workforce Planning Analyst

JOB TITLE: Operations and Workforce Planning Analyst (Aviation)

LOCATION: Heathrow Airport

REPORTING TO: Director – Workforce Strategy and Transformation

SHIFT PATTERN: Monday - Friday

CONTRACT: Full time, 40 hours per week

SALARY: Competitive

OVERVIEW OF JOB DESCRIPTION

The Workforce Planning Analyst is responsible for ensuring strategic goals are met through demand and supply modelling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term and short term, productivity and capacity forecasts and providing leadership with risk mitigation plans. This position will act as a support tool for the business leaders of Customer Service Delivery and other Profit Centre Leadership, assisting with and providing guidance on performance impact analysis and operational planning. In addition, budget preparation/input and reporting assignments are an expectation of this position.

MAIN DUTIES AND RESPONSABILITIES

• Create long term, mid-range, short term demand and labour plans.
• Support business decisions through the preparation of timely and accurate demand plans, with specific focus on improving the customer experience and maximizing operational efficiencies.
• Leverage advanced statistical methodologies.
• Create a meaningful interpretation of data through use of tools, industry experience and logic to frame situations and allow meaningful dialogue and decision making.
• Provide analysis and recommendations to improve staffing levels and efficiency.
• Design best fit rosters to meet operational needs.
• Allocate recurrent mandatory training to ensure all team members are compliant.
• Ensure the workforce management system is up to date will new hires, leavers and skill set changes.
• Research and analysis of data to draw valid conclusions. Evaluates and implements new methods and techniques for operational improvement.
• Leads projects that will enable their division to continually improve processes by identifying, sharing, implementing the best practices within and across sites. Act as team leader of various projects and participates on teams implementing new improvement processes.
• Analysis of data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts.
• Articulate reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness.
• Study department work, vacation, and absence records (shrinkage) for on-going historical trend analysis and offer recommendations for forecasting purposes.
• Works with site leaders to ensure adequate staff, contingency plans, and workflow monitoring.
• Communicate effectively with internal and external customers in accordance with the company’s policies, procedures, guidelines, and common practices.
• Interface with operational leaders to understand the fast-changing business needs and make updates where necessary
• Stay current on internal policies and procedures.
• Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests.
• Update workforce management and other data bases as changes occur.
• Act as configuration and usage super user for the Inform and FindmyShift system.
• Deliver training to Inform and FindmyShift to all user types.
• Respond to management requests to produce “what if” scenarios.
• Other duties and responsibilities as assigned.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.