Customer Support

OPEN FOR PHILIPPINE-BASED FILIPINO CITIZEN ONLY

Position : Customer Support

Work Hours : Eastern Standard Time, Flexible with hours overlap

Pay Range : $800 - $1,200

About the company

Our mission is to operationalize direct-from-consumer data by becoming an always-on utility provider for customer insights.

We bring speed & scale to survey data, generating more responses in a week than many leading consumer insights tools generate in a year.

We are a seed stage startup backed by top investors including True Ventures, V1.VC, FiDi Ventures, Hawke Ventures, and more. Angel investors include the co-founders and early employees of Postscript, Recharge, Klaviyo, and more. We’re pursuing nimble and sustainable growth on the cusp of a customer relationship revolution.

Key Responsibilities

Key Responsibilities

1. Intercom customer service chat support:

• Provide immediate chat support to all inbound chat requests
• Manage the chat and escalate to engineering when necessary.
• Manage proactive outreach for our customers:
• Work with CSM to establish a timeline for outreach and follow ups
• Work with CSM on special projects with targeted o...