Only for Internal Applicants
About the Role
Here’s a fantastic growth opportunity to keep developing your Service Desk skills into the next Tier of support as a Complex Service Desk Analyst!
As a Service Desk Analyst, you will respond to phone calls and email queries from customers, guiding them through first and second level technical
support. You’ll work with a team of close knit, like-minded people, who rally each other through the rushes and support each other with more in depth
queries.
Responsibilities include:
- Providing escalated technical support via telephone or email
- Work to given Service Level Agreements and KPI’s
- Problem solve and troubleshoot
About you:
In our successful candidates, we are looking for:
- Strong attention to detail
- Excellent communication and written skills
- Positive attitude, taking initiative
- Forward-thinking problem solving skills
- An understanding of ITIL service delivery methodology and service desk...
Customer focused values. World-class capability.
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