Head of Operation Planning & Growth

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

• Conduct data analysis focusing on operations metrics to perform a gap analysis of over SLA parcel.
• Create a transparent and meaningful data dashboard for Ops stakeholders.
• Create strategic improvement and process excellence projects aimed at operations lead time efficiency.
• Simulate data to establish a new speed standard for business purposes.
• Collaborate with various ops and non-ops departments regarding the status quo of operations metrics.
• Ensure that the targeted shipper profile achieves the target lead time.

Requirements

• Ideally degree qualified in Engineering or a Supply Chain/Logistics/ Manufacturing related discipline or MBA graduate
• Knowledge of Agile methodologies would be highly advantageous
• Excellent communication skills, both verbal and written
• Sincere bias for action and be passionate about achieving results and driving production through efficiency and process improvement
• Ability to manage details and establish root cause
• Ability to thrive on change and inclination to operate with flexibility and commit the time required to get the job done
• Willing to business field trip if necessary

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